Frequently Asked Questions
Everything you need to know about REFY beauty, shipping, and returns.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK and 7-14 business days for international orders. You will receive a tracking number as soon as your order has been dispatched.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
Are REFY products vegan and cruelty-free?
Yes, all REFY products are 100% vegan and cruelty-free. We do not test on animals, nor do we work with manufacturers that do.
How can I find the right shade for my skin tone?
We provide detailed shade guides and swatch imagery on every product page. If you are still unsure, you can contact our customer service team with a photo of yourself for a personalized recommendation.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact us within 30 minutes of placing your order if you need to make changes, though we cannot guarantee modifications once the order has reached our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.